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Emotional Labour in Libraries: Stressors in the Library Work Field

The Hamilton Public Library has partnered with McMaster in stage 2 of the broader Emotions Matter study along with three other Library Systems in Ontario: Grimsby, Burlington, and Brantford.

Dr. Diana Singh and her research team have launched an Employee Health and Well-Being Survey across the four Public Library Systems, to examine the consequences of emotional labour and emotion management among a sample of Ontario Library Workers.

The study will contribute to current efforts to improve organizational practices and employee wellness programs across the four library systems and will help inform the development of a social support program and emotional labour skills training course for public service workers.